Frequently Asked Questions

General Questions

1. Do I have to pay a fee or sign a contract to use expresscopy.com?
2. How do I place an order with expresscopy.com?
3. Designing postcards is new for me. Can someone walk me through it?
4. What are your refund policy and terms and conditions?
5. Do you have examples of your printed products?

Products

1. What types of products do you offer?
2. Will you print something that is not on your product list?
3. How much do your products cost?
4. What types of paper stock do you offer and which paper stock should I order?
5. Are your paper stocks recyclable?

Bindery Services for Flyers/Brochures

1. What types of Bindery Services do you offer?
2. What are the prices for Bindery Services?
3. What is Scoring/Perforating?
4. What is Tab Sealing?
5. What types of paper stock can be Folded?

Postcard Addressing and Mailing Services

1. What is the difference between Addressing Only and Full Service Mailing?
2. What is the turnaround time for Full Service Mailing orders?
3. What is the difference between First Class mailing and Standard (Bulk) mailing?
4. Where do you get the addresses?
5. Which address file formats do you accept?
6. Do you accept address files in a label format?
7. Where are Full Service Mailings actually mailed from?
8. Why does my postcard need to be UV coated or laminated for Full Service Mailing?
9. When ordering Full Service Mailing, how can I have some extra postcards sent to myself?

Creating a Document for Print

1. Do you have templates available?
2. Can I design a postcard using my own software?
3. I am creating a design using my own software. What are your color requirements?
4. Can I see what my design will look like printed?
5. What file type does my design need to be submitted in?
6. What does the term "bleed" mean?

Ordering

1. Is there a minimum order required?
2. When will I receive my order?
3. How will I receive my order?
4. How much does shipping cost?

See our Troubleshooting Guide if these FAQs don't answer your question, or contact our support department.